Privacy Policy

Veno Ninja LLC, a Florida limited liability company that operates Veno Next (**“Veno Next,” “we,” “us,”** or **“our”**), provides this Privacy Policy to explain how we collect, use, disclose, retain, and protect personal information when you use venonext.com, app.venonext.com, and our related services (collectively, the **“Service”**). This Policy is intended for users in the United States. It applies to visitors, account holders, workspace members, customers, and people who contact us. It does not apply to third-party sites or services that publish their own privacy policies. ## 1. Information we collect ### Information you provide Depending on how you use Veno Next, we may collect: - **Account information:** name, email address, password hash, language, optional telephone number, profile details, and account preferences. - **Authentication information:** identity-provider identifiers and profile information returned when you use Google or another supported sign-in provider. - **Workspace information:** workspace name, membership, role, settings, activity, invitations, and resource-management preferences. - **Billing information:** selected plan, subscription status, credit balance and usage, transaction amount, currency, billing interval, renewal and cancellation dates, invoices, refunds, and payment-provider identifiers. Our payment processor receives complete payment-card details; Veno Next does not store complete card numbers. - **Customer Content:** prompts, conversations, instructions, documents, code, datasets, resumes, images, videos, music, audio, voice samples, voice profiles, transcriptions, content-safety submissions, uploaded files, and other material you choose to submit. - **Generated and saved work:** AI responses and generated documents, images, video, music, speech, code, transcriptions, processed audio, safety reports, titles, generation settings, and library metadata. - **Communications:** support requests, sales inquiries, billing questions, feedback, email preferences, and correspondence with us. ### Information collected automatically We may collect: - IP address, approximate location derived from IP, browser, device, operating system, language, and referring page; - login, access, request, error, security, and audit logs; - pages and features viewed, buttons or links selected, session activity, attribution data, and other product-usage events; - cookies, local storage, session identifiers, analytics identifiers, advertising identifiers, and similar technologies; and - reCAPTCHA, anti-abuse, rate-limit, and fraud-detection signals. ### Information from third parties We may receive information from authentication providers, payment processors, fraud-prevention services, analytics and advertising partners, referral or affiliate sources, AI and infrastructure providers, and people who invite you to a workspace or communicate with us about you. ## 2. How we use information We use personal information to: - create, authenticate, secure, and support accounts and workspaces; - provide the AI feature or workflow you request; - transmit inputs to applicable AI and infrastructure providers and return results; - store conversations, generated work, uploads, and library history for later access; - process subscriptions, renewals, credit usage, cancellations, refunds, and billing support; - personalize settings, remember preferences, and improve usability; - operate, debug, measure, maintain, and improve the Service; - detect fraud, abuse, security incidents, prohibited content, and violations of our Terms; - communicate about accounts, transactions, security, support, product updates, and—when permitted—marketing; - measure advertising performance and understand how visitors find and use the Service; - comply with law, enforce agreements, resolve disputes, and protect users, Veno Next, and others; and - create aggregated or de-identified information that does not reasonably identify an individual. We do not use Customer Content to train our own generalized AI models. If we introduce a materially different training use, we will provide clear notice and obtain consent where required rather than silently applying that use to previously collected content. ## 3. AI processing and service providers Veno Next uses multiple AI services. The provider used depends on the feature, model availability, plan, and settings. To fulfill a request, we may transmit relevant prompts, conversation context, files, images, audio, voice samples, instructions, and generated results to an AI provider. Providers may process information in the United States or other countries and may maintain limited records for security, abuse prevention, legal compliance, or application functionality. When a feature uses OpenAI's API, relevant Customer Content is transmitted to OpenAI for processing. OpenAI states that data submitted through its API is not used to train or improve OpenAI models unless the API customer affirmatively opts in. OpenAI also states that, by default, abuse-monitoring logs may contain prompts, responses, and related metadata and may be retained for up to 30 days, or longer when required by law or reasonably necessary to protect services or third parties. Certain OpenAI endpoints may maintain separate application state. OpenAI's retention controls and endpoint behavior apply independently from the Veno Next history setting you select. Other AI providers may have different retention and processing practices. We evaluate providers and use contractual and technical controls appropriate to the service, but we do not control a provider's independent legal obligations. Do not submit information to an AI feature if you are not authorized to have it processed by the providers necessary to complete the request. ## 4. How we disclose information We do not sell personal information for money. We may disclose information to these categories of recipients: - **AI and content-processing providers** that generate, classify, transcribe, synthesize, transform, or analyze content; - **hosting, storage, content-delivery, and infrastructure providers** that operate the Service; - **payment processors and financial providers** such as Stripe that process subscriptions, payments, fraud checks, and refunds; - **identity and security providers** such as supported social sign-in services and Google reCAPTCHA; - **email and communications providers** that deliver transactional, support, and permitted marketing messages; - **analytics and advertising providers**, including Google Analytics, Google Tag Manager, and advertising or measurement technologies configured for the Service; - **professional advisers and contractors** who require access to provide legal, accounting, security, support, or operational services; - **authorities or other parties** when reasonably necessary to comply with law, legal process, protect rights or safety, investigate fraud or abuse, or enforce agreements; and - **transaction participants** in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of the business, subject to appropriate confidentiality protections. Advertising and analytics technologies may collect online activity over time and across services. Depending on applicable state law, some advertising disclosures may be considered “sharing,” “targeted advertising,” or a “sale” even when no money is exchanged. You may contact [email protected] to request an applicable opt-out. A browser-based privacy preference center and automated Global Privacy Control handling are not currently offered; we will update this Policy if those controls are introduced. ## 5. Cookies, analytics, and advertising We use cookies and similar technologies to keep users signed in, secure the Service, remember preferences, understand performance, attribute visits and signups, analyze feature use, and measure or support advertising. Essential technologies are necessary for authentication, security, billing flow, and requested functionality. Analytics and advertising technologies may be placed by us or third parties. Browser controls can block or delete cookies, but disabling essential storage may prevent parts of the Service from working. Veno Next does not currently respond to legacy “Do Not Track” signals. Where a state privacy law applies to Veno Next and grants an opt-out right, you may submit a request using the contact information below. We will not discriminate against you for exercising an applicable privacy right. ## 6. History, library, and retention controls Veno Next stores Customer Content and generated work so you can reopen conversations, continue projects, play or download media, and manage your library. Depending on the resource, this can include chats, writing, code, images, video, music, speech, voice profiles, transcriptions, processed audio, and content-safety reports. Supported history types offer automatic inactivity settings of 7, 30, 90, or 365 days, or Off. Off means automatic inactivity deletion is disabled; content remains until you delete it, the account is removed, or another applicable retention rule applies. Continuing, editing, renaming, or reusing a supported resource may reset its inactivity date. A protected resource is excluded from automatic history cleanup, but protection does not prevent manual deletion, account deletion, legal preservation, or other actions described in this Policy. Not every feature currently provides the same retention controls. The settings displayed for a particular resource govern that resource in Veno Next and do not change a third-party AI provider's independent retention. ## 7. How long we retain information Retention depends on the information and why we hold it: - **Account and workspace records:** while the account is active and for a reasonable period afterward for security, support, disputes, and legal compliance. - **Customer Content and library history:** until you delete it, an enabled inactivity rule removes it, the account is deleted, or we no longer need it to provide the Service, subject to the exceptions below. - **Subscription, payment, tax, refund, and transaction records:** for the period required for accounting, fraud prevention, dispute handling, and applicable law. - **Security, access, and abuse records:** for a reasonable period based on risk, investigative need, and legal requirements. - **Support and contact communications:** for as long as reasonably necessary to resolve the request, maintain business records, and handle disputes. - **Analytics and advertising data:** according to our configuration and the applicable provider's retention controls. When you delete content or an automatic retention rule removes it, we remove it from active customer-facing systems according to our deletion process. Residual copies may remain temporarily in backups, caches, disaster-recovery systems, provider systems, or security records until overwritten or expired. We may preserve limited information when reasonably necessary for fraud or abuse investigation, security, legal compliance, litigation holds, dispute resolution, or enforcement. We do not use these exceptions as a reason to keep all deleted Customer Content indefinitely. Aggregated or de-identified information may be retained where it cannot reasonably be linked back to you. We may maintain a minimal record of a deletion or opt-out request to demonstrate compliance. ## 8. Security We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, authentication, transport protections, monitoring, and restricted administrative access. No online service can guarantee absolute security. You are responsible for using a strong password, protecting your devices and credentials, and avoiding sensitive information that is not necessary for the requested feature. If you believe your account or information is at risk, contact [email protected]. ## 9. Your privacy choices and rights You may update certain account information and resource-retention settings through the Service. You may also request access, correction, deletion, or a copy of personal information, or object to certain processing, by emailing [email protected]. You may unsubscribe from marketing email using the link in the message. Transactional, security, billing, and service messages may still be sent when necessary. Depending on your state and whether its privacy law applies to Veno Next, you may have rights to: - confirm whether we process your personal information; - access, correct, or delete personal information; - obtain a portable copy of information you provided; - opt out of targeted advertising, sale, sharing, or qualifying profiling; - limit certain uses of sensitive personal information; and - appeal a denied privacy request. We may verify your identity and authority before completing a request. An authorized agent may submit a request where permitted, but we may require proof of authorization and direct identity verification. We may deny or limit a request where an exception applies, such as protecting another person's rights, security, fraud prevention, legal obligations, or records needed to complete a transaction. To appeal a denied request, reply to the decision or email [email protected] with “Privacy Appeal” in the subject. We will not discriminate against you for exercising an applicable right. ## 10. California disclosures For purposes of California law, the categories described in Section 1 may include identifiers; customer records; commercial information; internet or electronic-network activity; approximate geolocation; audio, visual, and electronic information; professional or employment-related information; education information voluntarily included in Customer Content; inferences; and sensitive personal information voluntarily submitted to a feature. We collect these categories from you, your device, service providers, authentication and payment partners, workspace users, and referral sources. We use and disclose them for the business and commercial purposes described in Sections 2 and 4. We do not knowingly sell personal information for money. Analytics and advertising disclosures may constitute sale or sharing under California law. If the California Consumer Privacy Act applies to Veno Next, California residents may exercise the applicable access, correction, deletion, portability, opt-out, limitation, and non-discrimination rights described above by contacting [email protected]. We do not have actual knowledge that we sell or share the personal information of anyone under 16, and the Service is limited to adults. ## 11. Children's privacy The Service is not directed to anyone under 18, and we do not knowingly allow minors to create accounts. If you believe a minor provided personal information, contact [email protected] so we can investigate and take appropriate action. ## 12. International processing Veno Next is operated from the United States and intended for US users. Some service providers may process information in other countries. Those countries may have different data-protection laws. If you access the Service from outside the United States, you understand that information may be transferred to and processed in the United States and other locations used by our providers. ## 13. Third-party services and links Third-party services—including payment, authentication, AI, analytics, advertising, and linked websites—may collect and process information under their own privacy notices. This Policy does not replace those notices. We encourage you to review them before providing information directly to a third party. ## 14. Changes to this Policy We may update this Policy to reflect changes in the Service, providers, law, or our practices. We will update the date above. If a change materially expands how we use previously collected Customer Content or materially affects your rights, we will provide reasonable notice and obtain consent where required. We will not quietly convert previously collected private Customer Content into generalized AI-training data. ## 15. Contact us For privacy questions, requests, or appeals, email [email protected]. For account-security or technical support, email [email protected].