Terms Of Services

These Terms of Service (the **“Terms”**) are a legal agreement between you and Veno Ninja LLC, a Florida limited liability company that operates Veno Next (**“Veno Next,” “we,” “us,”** or **“our”**). These Terms govern your access to and use of venonext.com, app.venonext.com, and the related applications, AI studios, tools, content, and services we provide (collectively, the **“Service”**). By creating an account, starting a trial, purchasing a subscription or credit pack, or otherwise using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you use the Service for a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization. ## 1. Eligibility You must be at least 18 years old and legally capable of entering a binding agreement to use the Service. The Service is intended for users in the United States. You may not use the Service if doing so would violate applicable law or if we previously suspended or terminated you for violating these Terms. ## 2. Your account You must provide accurate information, keep it current, protect your credentials, and promptly notify us at [email protected] if you suspect unauthorized access. You are responsible for activity performed through your account and for ensuring that anyone you authorize to use a workspace follows these Terms. Accounts are personal to the registered user or organization. You may not sell, lease, transfer, or share an account in a way that bypasses plan limits or security controls. We may require reasonable verification before restoring access or making security-sensitive account changes. ## 3. The Service and AI features Veno Next provides tools for activities that may include writing, chat, images, video, music, speech, voice cloning, transcription, audio processing, content review, code, document analysis, and related creative workflows. Available features, models, providers, limits, and output formats depend on your plan and may change as the Service develops. AI output is probabilistic. It may be inaccurate, incomplete, offensive, unsuitable, or similar to output provided to another user. You must review output before relying on, publishing, distributing, or using it. The Service is not a substitute for professional legal, medical, financial, employment, safety, or other regulated advice, and you must not use it as the sole basis for decisions that could materially affect a person's rights, health, safety, employment, credit, housing, education, insurance, or access to essential services. We do not promise that a feature will always use a particular model or service provider. We may replace or discontinue models, providers, features, or integrations when reasonably necessary for security, quality, availability, cost, legal compliance, or product development. ## 4. Your content **Your Content** includes prompts, messages, instructions, uploads, documents, images, recordings, voice samples, code, personal information, and other material you submit to the Service. As between you and Veno Next, you retain the rights you already hold in Your Content. You grant Veno Next a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, modify for technical purposes, display, and otherwise use Your Content only as reasonably necessary to: - provide the features you request; - save and organize your workspace and library; - maintain, secure, troubleshoot, and improve operation of the Service; - prevent fraud, abuse, and violations of law or these Terms; and - comply with legal obligations and enforce our rights. This license ends when the relevant content is deleted from our active systems, except to the extent residual copies remain temporarily in backups, security records, or legal holds as described in the Privacy Policy. You represent that you have all rights, permissions, notices, and lawful bases needed to submit and process Your Content. Do not upload confidential, proprietary, or personal information belonging to another person unless you are authorized to do so. ## 5. Generated output **Output** means material generated for you by the Service. As between you and Veno Next, and to the extent permitted by law, you may use Output for personal or commercial purposes, and Veno Next assigns to you any rights it may have in that Output. This does not transfer rights owned by a third party or guarantee that any Output qualifies for copyright, trademark, patent, or other legal protection. You are responsible for evaluating whether your use of Output infringes another person's rights or requires permission, attribution, disclosure, or review. Output may not be unique, and other users may receive the same or similar material. ## 6. Voice, likeness, and identity You may upload, clone, synthesize, or use a person's voice, image, likeness, identity, or personal information only when you have that person's valid authorization or another lawful right to do so. You may not use the Service to impersonate, defraud, harass, exploit, mislead, or falsely imply endorsement by another person. Public-figure impersonation, deceptive synthetic media, non-consensual intimate content, and attempts to defeat identity or authenticity safeguards are prohibited. We may request proof of authorization, restrict a voice or asset, preserve relevant evidence, or suspend access when misuse is suspected. ## 7. Acceptable use You may not use the Service to: - violate a law, regulation, court order, contractual duty, or another person's rights; - create or distribute fraud, scams, phishing, malware, credential theft, or deceptive impersonation; - exploit or endanger a child or create sexual content involving minors; - create non-consensual intimate or exploitative content; - threaten, stalk, harass, discriminate unlawfully, or facilitate violence; - unlawfully collect, expose, or trade personal or highly sensitive information; - infringe copyright, trademark, privacy, publicity, confidentiality, or other rights; - bypass safety filters, rate limits, credit controls, access restrictions, or payment requirements; - probe, attack, overload, scrape, reverse engineer, or disrupt the Service, except where applicable law expressly permits limited interoperability or security research; - resell or provide shared access to the Service without our written permission; or - conceal automated use, origin, or identity in order to evade enforcement. You must also follow any feature-specific notices and applicable third-party provider policies. We may investigate suspected misuse and use automated or human review where reasonably necessary for security and enforcement. ## 8. Sensitive information Unless a feature expressly states otherwise, do not submit protected health information, complete payment-card data, financial-account credentials, Social Security numbers, government identification numbers, authentication secrets, or similarly sensitive information. Veno Next is not offered as a HIPAA-compliant service and is not intended to store protected health information. ## 9. Plans, trials, and recurring billing Paid plans may be billed monthly or yearly. Prices, included credits, plan limits, billing frequency, trial terms, and taxes are shown before checkout and form part of your purchase. You authorize us and our payment processor to charge the payment method you provide. If checkout offers a free or discounted trial, the offer will state its duration and the price and billing interval that begin afterward. Unless you cancel before the displayed trial deadline, the subscription automatically converts to the selected paid plan and your payment method will be charged. Trials may be limited to one per customer, payment method, household, or organization. Subscriptions renew automatically at the disclosed interval until cancelled. You may cancel through the available online billing controls. Cancellation stops future renewals but does not ordinarily refund the current billing period. Unless checkout or your billing page states otherwise, access continues through the paid period and included plan credits reset on the applicable renewal cycle. We may change future prices or plan terms with reasonable advance notice. A price change will apply no earlier than your next renewal after the notice period described in that notice. You may cancel before the new price takes effect. ## 10. Credits and usage Credits are internal usage units, not currency or stored value. They have no cash value, cannot be redeemed for money, and may not be transferred or sold. Credit usage varies by feature, model, input, duration, quality, and settings. Any pre-generation estimate is an estimate; the final recorded usage may vary where disclosed by the Service. Included subscription credits reset or expire according to the plan and do not roll over unless your plan expressly says they do. Additional credit packs may have separate terms displayed at purchase. We may correct credit balances affected by technical or billing errors and may restore credits for a verified failed generation. We do not charge credits merely to investigate an existing recoverable generation job. ## 11. Payment processing, taxes, and disputes Payments are processed by third-party payment providers such as Stripe. We do not store complete payment-card numbers. You are responsible for applicable taxes, valid payment information, and charges authorized through your account. If you believe a charge is incorrect, contact [email protected] promptly so we can investigate. You must not knowingly initiate a fraudulent chargeback. Nothing in these Terms limits rights you cannot waive under applicable law. Refund requests are governed by the Refund Policy. ## 12. Third-party services The Service relies on third parties for AI processing, hosting, storage, authentication, payments, email, analytics, advertising measurement, abuse prevention, and other functions. Information may be transmitted to those providers as described in the Privacy Policy. Third-party services may experience outages, change capabilities, or apply their own terms and policies. Links to third-party sites do not imply endorsement. We are not responsible for third-party products or services outside our control. ## 13. Veno Next intellectual property The Service, including its software, interface, branding, templates, documentation, and underlying technology, is owned by Veno Next or its licensors and protected by law. Except for the limited right to use the Service under these Terms, no rights are granted to you. If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission. ## 14. Copyright and rights complaints If you believe content available through the Service infringes your rights, email [email protected] with sufficient detail to identify the work, the challenged material, your contact information, the basis for your claim, and a statement that the information supplied is accurate. We may request additional information and may remove or restrict material while reviewing a complaint. ## 15. Suspension and termination You may stop using the Service at any time. We may restrict, suspend, or terminate access when we reasonably believe you violated these Terms, created risk or legal exposure, failed to pay, abused a trial or credit system, or threatened the Service or another person. When practical and safe, we may provide notice and an opportunity to resolve the issue. We may act immediately in cases involving security threats, fraud, unlawful content, child safety, impersonation, payment abuse, or risk of harm. Refund eligibility following suspension or termination is determined under the Refund Policy and applicable law. Sections that by their nature should survive termination—including ownership, payment obligations, disclaimers, limitations, indemnity, and dispute terms—will survive. ## 16. Service availability and changes We work to keep Veno Next available, but the Service is provided without a guaranteed uptime commitment unless a separate written agreement says otherwise. Maintenance, provider outages, emergencies, network failures, or legal and security requirements may interrupt access. You are responsible for keeping independent copies of important Output. ## 17. Disclaimers TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VENO NEXT DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT OUTPUT WILL BE UNIQUE, LEGALLY PROTECTABLE, SUITABLE FOR YOUR PURPOSE, OR FREE OF THIRD-PARTY CLAIMS. Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you. ## 18. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENO NEXT AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VENO NEXT DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100. These limitations do not apply where prohibited by law or to liability that cannot legally be limited. ## 19. Indemnification To the extent permitted by law, you will defend, indemnify, and hold harmless Veno Next and its members, officers, employees, and contractors from claims, damages, losses, and reasonable expenses arising from Your Content, your use of Output, your violation of these Terms, or your violation of another person's rights. This obligation does not apply to the extent a claim results from Veno Next's own unlawful conduct. ## 20. Governing law and venue These Terms are governed by Florida law, without regard to conflict-of-law principles. Any dispute that is not resolved informally must be brought exclusively in the state courts located in Miami-Dade County, Florida, or the federal courts with jurisdiction over Miami-Dade County. You and Veno Next consent to personal jurisdiction and venue in those courts. Before filing a claim, you agree to send a written description to [email protected] and allow 30 days for an informal resolution. This does not prevent either party from seeking urgent injunctive relief or using an eligible small-claims process. ## 21. Changes to these Terms We may update these Terms to reflect changes to the Service, law, security, or business practices. We will update the date above. If a change materially affects existing users' rights or obligations, we will provide reasonable notice through the Service, email, or another appropriate channel before it takes effect. Changes will not retroactively authorize materially different uses of previously collected content without any notice or consent required by law. ## 22. General terms These Terms, the Privacy Policy, the Refund Policy, checkout disclosures, and any applicable written order form constitute the agreement governing the Service. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a merger, acquisition, financing, reorganization, or transfer of the Service. ## 23. Contact Questions about these Terms, including billing questions, may be sent to [email protected]. Account and technical support requests may be sent to [email protected].