Refund Policy

This Refund Policy applies to purchases from Veno Ninja LLC, which operates Veno Next (**“Veno Next,” “we,” “us,”** or **“our”**). It explains when subscription and credit purchases may qualify for a refund. Nothing in this Policy limits a right or remedy that cannot be waived under applicable law. ## 1. Trials When a plan includes a trial, checkout displays the trial length, the date paid billing begins, the amount that will be charged, and the billing interval. You must cancel before the displayed trial deadline to avoid the first paid charge. Cancelling after a trial converts to a paid subscription does not automatically reverse that payment. If you were charged despite completing cancellation before the displayed deadline, contact [email protected] so we can investigate and correct a verified billing error. ## 2. Initial subscription purchases You may request a refund of your first paid subscription charge within seven calendar days after that charge if: - the request concerns your first paid Veno Next subscription; - no more than 10% of the plan credits included for that billing period have been consumed; - the account has not materially abused a trial, promotion, credit system, refund process, or payment method; and - you provide enough information for us to identify and review the transaction. Meeting these conditions allows us to review the request; it does not require a refund where we reasonably identify fraud, abuse, a prior substantially used account, or another lawful basis for denial. We may consider exceptional circumstances even when these conditions are not met. ## 3. Renewals, upgrades, and annual plans Subscription renewals are generally non-refundable because access and credits are made available at the beginning of the renewed period. You can prevent the next renewal by cancelling before the renewal date shown in billing. Plan upgrades, prorated adjustments, and annual-plan payments are generally non-refundable after access or credits are provided, except for a verified billing error, duplicate charge, service failure we cannot reasonably correct, or a refund required by law. Cancelling a subscription stops future renewal. Unless your billing page states otherwise, it does not end access immediately or produce a prorated refund for unused time. ## 4. Additional credit packs An unused additional credit pack may be eligible for review if you request a refund within seven calendar days of purchase. A credit pack is generally non-refundable once any credits from that pack have been consumed, transferred into usage, or used to begin a generation. Credits are not currency and cannot be redeemed for cash. ## 5. Failed generations and technical problems A generation that fails before producing a usable result should ordinarily be handled through automatic or manually verified credit restoration, not a cash refund of the subscription. A recovery check for an already-paid queued job should not start a second paid generation. If credits were deducted for a verified failure and were not restored automatically, contact [email protected] with the approximate time, feature, and project or generation identifier. We may restore the affected credits after reviewing service records. Dissatisfaction with the style, accuracy, usefulness, or suitability of a successfully generated AI result is not ordinarily considered a technical failure because AI output is probabilistic. You remain responsible for reviewing output before use. ## 6. Duplicate, unauthorized, or incorrect charges Contact [email protected] promptly if you believe a charge was duplicated, unauthorized, applied after a timely cancellation, or billed at an amount different from checkout. We may request reasonable verification and account-security steps. Verified billing errors will be corrected through a reversal, refund, or other appropriate adjustment. Submitting false information or knowingly initiating a fraudulent chargeback may result in account restriction or termination. This does not limit your right to dispute a genuinely unauthorized or incorrect transaction with your payment provider. ## 7. Accounts restricted for misuse Payments are not refundable merely because we restrict or terminate an account for fraud, payment abuse, unlawful activity, prohibited impersonation, safety violations, attempts to bypass credit or access controls, or another material violation of the Terms of Service. This provision does not apply where a refund is required by law or where our restriction was made in error. ## 8. How to request a refund Email [email protected] with the subject **“Refund request”** and include: - the email address on the Veno Next account; - the transaction date and amount; - whether the charge was an initial purchase, renewal, upgrade, annual plan, or credit pack; - the reason for the request; and - any relevant invoice, cancellation, or generation information. Do not send a complete card number, bank password, or authentication code. We may ask you to verify account ownership through a secure method. We aim to provide an initial response within five business days. Approved refunds are issued to the original payment method. Your bank or payment provider controls how long the credit takes to appear, which may take additional business days. ## 9. Changes to this Policy We may update this Policy for future purchases by posting a revised version and updating the date above. The policy presented or linked at the time of a purchase will ordinarily govern that transaction, subject to applicable law. ## 10. Contact Refund and billing questions may be sent to [email protected]. Technical issues involving failed generations may be sent to [email protected].